REGISTERING AND ACCESSING INFORMATION
How do I register for online property information services?
To purchase online property information you need to register as either a Casual User or a Subscriber. Once you have registered, logon and select the search type you require.
What do I need to be able to access the online property information services?
- Internet access.
- Internet Explorer 5.0 (or above), Netscape 6.0 (or above).
- Users of Netscape 6.0 may receive an error message when navigating to a secure page saying a connection was refused. If this error occurs, please upgrade to Netscape 7.0 or reinstall the "complete" Netscape 6.0 rather then the "standard" version.
Screen resolution of 800 x 600 pixels (minimum).
- A valid credit card (for casual users).
- 28.8k modem (minimum).
How much does the information cost?
Visit our free sample online reports for pricing details.
Will I be charged if I cancel my query or lose my internet connection?
The billing occurs when you request results from the database. Make sure you check your search request before clicking "Search" to ensure the information you have entered is correct.
QV is unable to determine if your internet connection has disconnected, so if the query is sent to the database prior to your connection failing, a charge will be incurred. However to accomodate this scenario you are able to view the report that you have purchased for up to 2 hours after the initial purchase at no additional cost.
As a Casual User, you are required to confirm the result(s) and property/ies you require prior to billing occurring. The amount to be billed will also be displayed at this stage. No refunds are provided for either of the above scenarios.
Can I go back and view a report that I've already purchased?
You can view a report for up to 2 hours after the initial purchase at no additional cost. In the case of the local sales report you will need to enter exactly the same criteria as you did when you purchased the report.
If you want to view the report again more than 2 hours after the initial purchase then we recommend that you either print the report or have it emailed to you. Otherwise you will be charged to view the report again after the 2 hour period has finished. If your 2 hour viewing time is finished you will be asked to confirm the cost of the report and you will be charged to view the report again.
How can I change my email address?
You can change your email address by logging onto www.qv.co.nz and going to Edit profile, found on the left side navigation. Emails from services including Sale notifications and emailing PDF reports will be sent to your login email address if you are a Casual User, or your contact email address if you are a Subscriber.
SEARCHING FOR INFORMATION
What do the reports look like?
View all our free sample property reports, property market statistics and publications here.
Why are some reports unavailable?
Comprehensive property guide
The Comprehensive property guide is only available for residential and lifestyle properties. It is a comprehensive package of QV reports including the Rating valuation, Sales history, E-Valuer, Property trend (graph only), Local sales (up to 30 sales), School zones and Demographic profile (Neighbourhood). Its availability is therefore dependant on whether each of these reports is available for a property. If an E-Valuer is unavailable then a version of the Comprehensive Property Guide (excluding E-Valuer) will be available to purchase at a reduced price.
An E-Valuer is only available for residential properties where there are at least 3 comparable properties that have sold within the last 12 months. Comparable sales are not just other sales in the neighbourhood, they must meet defined criteria (building age, proximity, value etc). An E-Valuer is not available for vacant residential land.
If an E-Valuer is unavailable you may want to get a Local sales report, which will give you recent sales of properties in the area, but they may not be comparable.
My house value tracker
My house value tracker is only available for residential properties that have had an E-Valuer (estimate of market value) available for at least 20 of the last 24 months and must currently have an E-Valuer available.
The E-Valuer requires that there are at least 3 comparable properties that have sold within the last 12 months for the estimate of market value to be calculated. Comparable sales are not just other sales in the neighbourhood, they must meet defined criteria including; building age, proximity, value etc. An E-Valuer is not available for vacant residential land.
The full Property trend report is only available for residential and lifestyle properties where QV has been able to identify a property’s geo co-ordinates. A graph only version will be available for all other residential and lifestyle properties at a reduced price.
A Local sales report is only available for properties where QV has been able to identify a property’s geo co-ordinates. It requires at least 1 sale to match the submitted criteria before a report is able to be purchased.
Certificate of title details
A Certificate of title details report is only available where QV has been able to identify the certificate of title information from Land Information NZ for the property. QV is continually increasing the number of properties that this report is available for.
A Sales history is only available if QV has been notified of a sale for the property since the 1980’s.
If you know a sale has recently occurred on the property then you can select Notify me of next sale from the report list, and we will send you an email notification when we receive the sale details for that property.
The Neighbourhood profile is only available if there is a match to a meshblock for the 2001 Census information. If a meshblock contains 6 or less households then Statistics New Zealand does not provide any information for that meshblock for privacy reasons and therefore the Neighbourhood profile is not available.
Every property should contain a Property history unless it is a newly created property, such as a new apartment or subdivision.
A Hazard report is only available for properties where QV has been able to identify a property’s geo co-ordinates, and where there is hazard information available for that area. Flooding information is currently only available for Upper Hutt City Council properties.
Val-IQ Desktop Valuation
The Val-IQ service is currently only available to selected business customers. Where this service is made available to a business the service will show as being unavailable when your companies exclusion criteria do not allow a Val-IQ to be ordered. Common exclusions include vacant sections, lifestyle properties, apartments and leasehold properties.
Full Market Valuation
The Full Market Valuation service is currently only available to selected business customers. Where this service is made available to a business the service will show as being unavailable for property types other than residential or lifestyle.
Valuation for loan
This service is only available to selected business customers. Where this service is made available to a business the service will show as being unavailable for property types other than residential or lifestyle.
If I enter the wrong details into a search screen will I be charged for that report?
Casual users – A Casual User will be asked to confirm that you have selected the report(s) you require prior to any billing occurring. The user should make sure that they have selected the correct property, by using the details on the property summary screen. If the details are incorrect, click cancel and you will be returned to the previous screen. If you click submit, the report(s) will be generated and the price charged to your credit card. No refunds will be provided for reports returned where an incorrect property or report has been selected.
Subscribers – We recommend that you check the details you have entered are correct and the report type selected is what you require, as there are no checking facilities.
What if I only know the street name, but not the number?
If you do not know the full details for the property you want to search for, enter as much detail as you can. You can then chose to either search by a map or for the address.
- The Map search will take you to a map at an appropriate level to start finding the property that you are after. Once you have found the property you can use the select tool to select the property. This search function is free to all users.
- The Address search will return a list of up to 100 properties that match the details submitted. You can then try and find the property that you are after from this list.
Where is the information sourced?
QV maintains a national property database which holds information on every property in New Zealand. QV receives property information from each of the 74 councils in New Zealand, and we update our database regularly.
Certificate of title information comes from Land Information New Zealand (LINZ) and is updated regularly.
Where do I go for help?
- Call our Helpdesk on 0800 65 11 33 (between 8am and 6pm, Monday to Friday).
- Email us at firstname.lastname@example.org.
How long after a sale/purchase of a property does information become available online?
QV receives the sale information from the local council after settlement of the sale is complete (this can differ on every sale, dependant upon the seller & buyers requirements in determining the settlement date). The common time periods are that after signing the sale & purchase agreement (which is recognised as the sale date) the buyer and seller will agree a settlement date, say 4 weeks later – only when final payment is made and possession taken is the sale considered complete. At that time the solicitor completes the sale notice and forwards this to the council. The majority of sales will be in QV’s system 6-8 weeks after the initial sale date.
If you have searched on a property, we show a field “Last sale” on the initial property summary screen to enable you to check whether a sale is loaded yet, so you don’t have to buy the last sales report to find it’s not the recent sale you are after.
Why do some sales not appear?
QV receives property sales regularly from each of the local councils and our website is updated weekly with any new sales information that has been received.
If the sale has only occured recently, QV may not yet have received the sale. QV receives sales information from the local council after settlement of the sale is complete. Settlement is usually 4-6 weeks after the agreement date. At that time the solicitor completes the sale notice and forwards this to the local council. The majority of sales will be in QV’s system 6-8 weeks after the agreement date.
If it is a historic sale that is missing, then the most likely reason is that the sale has not been notified to the local council and therefore has not been notified to QV. In this circumstance please call our Helpdesk on 0800 65 11 33 or email email@example.com and we will endevour to get this information where possible and update our records.
The Local sales report and Suburb sales notifcations can only display a sale of a property where QV has been able to identify the geo co-ordinates for the property. Currently about 96% of properties have geo co-ordinates identified and we are continually improving this match.
Why does my Val-IQ order show as "unsubmitted"?
Val-IQ will display a status of unsubmitted when the Val-IQ order failed to successfully process. This results in a task automatically being raised with the Val-IQ support team to investigate and resolve the problem. They will contact you to resolve the issue, but you can also contact them on 0800 438 387.
E-VALUER SPECIFIC QUERIES
How accurate is an E-Valuer report?
E-Valuer reports are estimates only. The data is reliant on the recency of sales and the ranges they represent from the subject property. There is a minimum number of comparable sales required before the system will calculate a report.
The estimates that E-Valuer provides are tested regularly with the actual selling prices of properties. E-Valuer testing shows the estimated value is within 20% of the selling price of a property over 80% of the time.
What types of properties can be valued using E-Valuer?
E-Valuer reports are only available for residential properties (not including vacant sections). There are not enough sales for lifestyle, rural, commercial or industrial properties to provide accurate E-Valuer estimates. If you require a valuation for one of these types of properties, you can request one here.
What type of information is shown on the E-Valuer report?
A sample E-Valuer can be viewed here, and gives explanations to the different terms used in the report.
Can I take this report to my bank for a mortgage request?
An E-Valuer may be accepted in some circumstances by your bank for lending purposes, you should check with your bank first. An E-Valuer is an estimate of value only and if more assurance is required then we recommend a Full Current Market Valuation, you can order one here.
Where do I go if I want a more comprehensive valuation report?
QV valuations offers a range of valuations, including a Full Current Market Valuation. You can request a valuation online, or phone your nearest QV Valuations office or freephone 0800 16 44 44 (between the hours of 8.30am and 5pm, Monday to Friday).
Property Value Growth
Property Value Growth provides an estimate of annual property value movement for areas throughout New Zealand. The Property Value Growth uses QV’s House Price Index methodology, which generates a residential index for each area by recognising the sales price of each property sold compared to its capital value. This ensures the index provides a measure of change in property values, without fluctuations caused by higher sales volumes in one or more property sectors (e.g. high volumes of apartment sales or investment properties). Residential sales compiled for the previous 3 months are compared to the same period of the previous year to identify the annual percentage change in property value.
Average Sales Prices
Average Sales Prices are provided as a broad indicator of property values in an area to assist comparisons between areas. QV recommends referring to the property value growth to verify change in property values over time, rather than the average sales price, as the average sales prices can be impacted by the types of properties selling, or low volumes of property sales.
The Average Sales Prices calculated in the Property ValueMap are based on residential sales compiled by QV for the previous 3 month period.
Why is the Property ValueMap shown ‘As at January 2007’?
The Property ValueMap is shown as at a specific month, as the statistics are calculated from data received and compiled by QV up until the final day of that month. Sales are included over a 3 month period rather than a single month to ensure that there are sufficient sales volumes to calculate statistically accurate property value growth.
For example, the Property ValueMap as at January 2007 will include sales compiled by QV up until 31 January 2007 and include sales compiled since 1 November 2006. The property value growth compares this sales data to the sales data for the same period 12 months earlier e.g. 1 November 2005 to 31 January 2006.
Why are Property ValueMap statistics 'estimates of property value'?
Property ValueMap statistics are estimates only of property value rather than final statistics, as not all sales for the 3 month period will be included due to the time the data is released. QV produces final property statistics which are released after an extended period to incorporate a greater level of sales activity, resulting in a more statistically accurate output.
What does an "*" beside the Average Sales Price represent?
Where a region shows an " * " beside the Average Sales Price, this indicates the values for this area may not be statistically accurate, as the values are based on a low volume of sales. A low volume of sales is defined as less than 50 residential sales compiled by QV for the previous 3 month period.
How are the regions and city areas defined?
Property Value Growth statistics are provided for each council area throughout New Zealand. Five main urban areas (Auckland, Hamilton, Wellington, Christchurch, and Dunedin) also have property value growth statistics available for areas within the cities. These city areas have been defined through consultation with QV Valuers that have local knowledge of each area. The attached spreadsheet outlines the boundaries for each of these areas within the cities.
Property Value Growth Statistics are not provided for individual suburbs, as most suburbs have insufficient sales volumes to ensure statistically accurate property value growth calculations.
QV QUARTERLY HOUSE PRICE INDEX QUERIES
What is the Quarterly House Price Index (QHPI)?
The Quarterly House Price Index (QHPI) is an index used to measure the movement in house prices over time. The index takes into account the ‘Average Sale Price’ in relation to the ‘Average Capital Value’ of properties sold, as well as the volume of sales within that area. This index is only aggregated and published for areas where there are sufficient sales to provide confidence in the output.
Why does QV recommend using the QHPI?
QV recommends using this index when commenting on sales trends, because it reduces the impact of extra-ordinary circumstances and low volume of sales, thereby providing a more robust indication of market house price trends.
There is a weakness in using average sales prices as a measure of value in the property market. Average Sales Price can be a poor indicator when the sales volumes are low and particularly when the sales prices vary significantly. With a low sales volume, a few sales of very high price properties can significantly impact the “average” price.
QV recommends the reporting of index movement rather than average sales prices.
How is the QHPI calculated?
The Quarterly House Price Index (QHPI) is calculated by taking freehold open market sales and applying the following methodology:
- The sum of all sale prices are taken and divided by the sum of all current capital values of these properties to calculate a price to value (p/v) ratio.
- The p/v ratio is applied to the total capital values of all properties within a Territorial Authority (TA) to calculate an estimated current total valuation for all properties within that TA.
- The estimated current total valuation is divided by the number of properties within the TA to calculate an average current valuation for that TA.
- The percentage change between the current average valuation and the previous period’s average valuation is calculated.
- This percentage change is used to calculate the current period’s index for the TA.
When did the QHPI begin?
The QHPI began in December 1989, and was rebased at December 2003. Periods prior to December 2003 can be compared with periods after December 2003. QV are able to produce statistics using its database going back in some areas to 1985.
PARTNER SITE QUERIES
Why is QV invoicing me for information I sourced from another site?
QV has entered into a number of partnerships with identified companies to provide wider access to the national property database, specifically for members of the public. All invoicing is undertaken by QV in these situations.
Who do I call for help with searching or invoice queries?
If you have sourced property information from QV via a partner site, please contact QV with all searching and invoice queries. Contact details :
- Freephone: 0800 65 11 33 (between 8am and 6pm, Monday to Friday, excluding national statutory holidays)
- Email us at firstname.lastname@example.org
GENERAL DATA AND PRIVACY QUERIES
How can this information be made available to the public?
The information displayed is classified as Public Register Information and Public Register Supporting Information. Therefore, the information can be made available to any member of the public who wishes to search the information.
What do I do if I find results that are incorrect?
If you find that the information we hold about your property is incorrect, please call our Helpdesk on 0800 65 11 33 or email email@example.com and we will update our records. Please note, this will not change the information that your local council holds about you, so you will also need to change your details with them.
What do I do if I don't want my personal information available to the public?
The only records we are legally able to suppress are those belonging to people who have taken out domestic violence orders. The national property database is a public register and therefore open to viewing by members of the public.
Are my credit card details safe?
Yes, they are. QV has undertaken every precaution to ensure that your details are safe and cannot be tampered with.
What are Quotable Values's Official Information Act obligations?
Quotable Value Limited is a State Owned Enterprise and as such is obliged to comply with the Official Information Act (OIA). If you would like to make a request under the OIA please contact firstname.lastname@example.org stating your request is being made under the Official Information Act.
qv.co.nz is owned and operated by PropertyIQ NZ Limited a joint venture of Quotable Value Limited and RP Data Limited. PropertyIQ is not subject to the Official Information Act.
Ordering title documents
How do I order a Title document?
To order a Title document you need to login. You can access the order screen once you are logged in by clicking on “Title documents” on the left hand menu. Alternatively you can order a Title document by searching for the property by address and purchasing a Certificate of title details report. Within the report you can click the link in the report to order a Title document, which will pre-populate the order form for you.
When can I order Title documents?
Title documents can be ordered anytime, however orders are processed on business days between 8.00am and 6.00pm. For example, if you order a title document on Friday at 5.45pm, you should expect to receive that document as an emailed PDF on the next business day (usually the following Monday).
What information do I need to order a Certificate of title document?
To order a Certificate of title document you will need to know the certificate of title number and land district. If you are unsure of any of these details you can find them out for most properties by searching for the property by address and purchasing a Certificate of title details report.
What information do I need to order an Instrument?
To order an instrument you will need to know the certificate of title number, land district and instrument number. If you are unsure of any of these details we can pre-populate the Title documents order form for you for most properties. To do this, search for the property by address and purchase a Certificate of title details report. Then click the Order title documents link in the report.
What information do I need to order a Plan?
To order a Title plan or Survey plan you will need to know the land district, plan type and survey number. If you are unsure of any of these details we can pre-populate the Title documents order form for you for most properties. To do this, search for the property by address and purchase a Certificate of title details report. Then click the Order title documents link in the report.
What if I need a Title document urgently?
If you require your Title document urgently, use our ‘Urgent Delivery Service’. We can have your document delivered on business days between 8.00am and 6.00pm within 30 minutes (an additional charge applies).
What do I do if I receive the wrong document?
If you receive the wrong document please contact our Helpdesk on 0800 651 133 (between 8am and 6pm, Monday to Friday), or email us at email@example.com. Make sure you have your username handy (this will be your email address for Casual Users).
What do I do if the information in my Title document is incomplete?
If the document you receive is incomplete please contact our Helpdesk on 0800 651 133 (between 8am and 6pm, Monday to Friday), or email us at firstname.lastname@example.org. Make sure you have your username handy (this will be your email address for Casual Users).
What do I do if I wish to cancel a document order?
If you wish to cancel a document that you have ordered prior to receiving it please contact our Helpdesk on 0800 651 133 (between 8am and 6pm, Monday to Friday), or email us at email@example.com. Make sure you have your username handy (this will be your email address for Casual Users).
QV Promotion Code queries
How do I use a QV Promotion Code?
To use your Promotion Code, just follow these few simple steps:
- Find the property you are interested in.
- Enter the Promotion Code that you have received in the Promotion Code box under the left navigation, as shown below, and press Submit.
- Select the 'Buy' button beside discounted report that you would like to purchase. The discounted prices will be shown in the “Your cost” column beside the standard prices, so you can see that the discount has been applied.
- Log-in or Register. It's free and only takes a minute.
- Confirm costs and accept the terms and conditions for the promotion
- Enter your credit card details and press Submit
- The report will then be displayed on screen. You can access the report for up to 2 hours after purchase without further charge. If you wish to view the report for longer than this, then we recommend that you print the report or have it sent to you as a PDF.
If you need help at any stage, please contact our Helpdesk on 0800 65 11 33, or email firstname.lastname@example.org. The Helpdesk is available between 8am – 6pm, Mon – Fri.
What if I have entered a QV Promotion Code, but the code is showing as invalid?
QV Promotion Codes are a mix of numbers and letters and do not contain any spaces. Please ensure your caps lock is off and try re-entering your code. For more help please contact Helpdesk on 0800 65 11 33, or email email@example.com. The Helpdesk is available between 8am – 6pm, Mon – Fri.
What if I have entered a QV Promotion Code, but the code is showing as expired?
Promotion codes are often run for limited times please check the expiry date of your code. For more help please contact Helpdesk on 0800 65 11 33, or email firstname.lastname@example.org. The Helpdesk is available between 8am – 6pm, Mon – Fri.
I have entered a QV Promotion Code but in the meantime I have been timed out, do I need to re-enter the Promotion Code?
For security reasons QV logs out each user when the screen has been inactive for more than 20 minutes. If you have been automatically logged out please ensure you re-enter your Promotion Code so you are able to receive the benefits. For more help please contact Helpdesk on 0800 65 11 33, or email email@example.com. The Helpdesk is available between 8am – 6pm, Mon – Fri.
Problems logging in?
Register for qv.co.nz
To login to the site you must first be registered as a Casual User or Subscriber. Most people are best suited to Casual User access, but if you are a business or need property information regularly you might want to consider becoming a Subscriber.
Register now as a Casual User >
Can't remember your username?
The username for Casual Users is your email address.
If you are a Subscriber and can not remember your Username then please contact our Helpdeskon 0800 65 11 33 or email firstname.lastname@example.org.
Forgotten your password?
If you cannot remember your password, you can have it reset by using our forgotten password function. This will send a new password to your email address.
If you are still having problems logging in please contact our Helpdesk on 0800 65 11 33 or email email@example.com.
Having trouble registering?
There are two types of users of qv.co.nz, Casual Users and Subscribers. Most people are best suited to Casual User access, but if you are a business or need property information regularly you might want to consider becoming a Subscriber. Find out which user type suits you best.
Register as a Casual User >
Register as a Subscriber >
If you are having problems registering please contact our Helpdesk on 0800 65 11 33 or email firstname.lastname@example.org.
Having trouble searching?
Address search tips
If you are having problems entering an address, try the following:
- Ensure that you select the matching address from the drop down list that will appear once you start entering an address. If the address that you are seeking doesn't appear in the list, try just entering the street name and viewing the search results, or selecting 'view map' and locating the property on a map.
- Do you live in a flat or apartment? If so try entering the address as; 12B Fernwood Court, or 1/12 Fernwood Court. Note that some flats will have an "F" or "U" indicating flat or unit at the front of the number, eg F1/12 Fernwood Court.
- If none of these tips has worked for you then try using the legal or valuation details search options if you know those details.
Multiple property search tips
To search for a property by address, follow these steps:
- Select a region
- Enter the street name in the “Street” field, Note: When entering a street name you only need to enter the first few letters of the name. A dropdown list of matching names is then displayed. Select the correct name from the list.
- Enter the street number or number range in the “Number” fields
- Enter the additional number (optional), Note: The 'Additional No.' field is used for searching properties whose street number contains 'a's and 'b's' or for properties with suffixes like 1/50. If left blank the database will search for all properties with the street number ignoring any suffixes the street number may contain. If your search yields no results try removing the additional number if entered.
- Click on the “Search” button
Legal details search tips
If you are having problems entering a certificate of title number, try the following:
- The format for most title numbers is Land District Volume / Folio, eg NA123/12. View a list of Land Districts >
- New title numbers don't have a Land District and are entered as a single number, eg 12345
If you are having problems entering a legal description, try the following:
- Try entering the details in the long and short form of the legal description, eg. lot 1 dp 12345 or lot 1 deposited plan 12345
Valuation details search tips
If you are having problems entering a valuation reference, try the following:
- The standard format for valuation reference numbers is 1234/1000
- Are you trying to enter a valuation reference for an Auckland City Council property? If so, they may appear slightly different e.g. 6 / 0740 / 166 / 03 / 05. To enter these types of valuation reference numbers enter the first group of numbers, e.g. “6”, followed by a "/" then all other numbers ignoring the first 0, e.g. “7401660305”. So the end up with "6/7401660305".
If you are still having problems searching please contact our Helpdesk on 0800 65 11 33 or email email@example.com.
Photographing the property
To ensure that the photo of a property displayed on QV.co.nz is accurate and best reflects the current property we allow you to provide a new photo.
Here are some guidelines for how to take a photo of a property:
- Try and photograph the property on a bright, sunny day.
- Remove any cars that are parked in the driveway.
- Ensure that there are no people in the photo.
- Where possible the photo should be taken from a public area such as the road or footpath. Where this doesn’t give you the best view of the front of the property you should photograph the property from the viewpoint of someone walking toward the front steps.
- Ensure that any photo taken from within the property is taken with the permission of the owner of the property.
Respecting rights to privacy
The photos displayed on the site have been taken from the street or provided by someone with the permission from the owner. We have attempted to ensure the photos of the properties don’t contain any identifiable people or vehicles to ensure that we respect people’s rights to privacy. If for any reason you are unhappy with the photo displayed for your property you can request that we replace the photo with a new photo that you provide or request the removal of the photo.
Uploading your photo
If you’d like to update the photo displayed for your property you can supply us with a new photo. The photo must be saved in either .gif or .jpg format and be under 5MB in size. To resize or crop a photo we recommend using Picasa, it's easy to use and free.
To upload a new photo of a property simply:
- Search for the property
- Click the “Edit photo” link below the photo on the property summary screen.
- Complete the simple form and photo upload process.
We will then review the new photo and if it is of an acceptable standard and complies with our requirements make the photo available on the site. To ensure the photo will be of an acceptable standard please read the “photographing the property” section above.
Removal of photos
If you would like to request the removal of a photo of your property from QV.co.nz you can notify us by:
- Searching for the property
2. Clicking on the “Edit photo” link below the photo on the property summary screen.
- Complete the simple removal request form.
We will then endeavour to process your request within 5 working days.